Effective Date: [Insert Date]
At Leyla Flowers, operated under Special Moments FZE, we take great care in preparing and delivering each arrangement to ensure the highest quality and customer satisfaction.
Due to the perishable and time-sensitive nature of our products, our refund and return policy is outlined below.
1. Returns
As our products consist of fresh flowers and custom arrangements:
- Returns are not accepted once an order has been delivered
- We do not accept returns for:
- Change of mind
- Incorrect selection made by the customer
- Minor variations in design, color, or flower type
2. Product Variations
Please note:
- Flowers are natural products, and slight variations in:
- Color
- Size
- Arrangement style
may occur due to seasonal availability.
- In some cases, substitutions may be made with flowers of equal or higher value, while maintaining the overall look and feel of the arrangement.
Such variations do not qualify for refunds or returns.
3. Damaged or Incorrect Orders
If you receive an item that is:
- Damaged upon arrival
- Incorrect (different from what was ordered)
Please contact us within 24 hours of delivery with:
- Your order number
- Clear photos of the issue
Upon review, we may offer one of the following at our discretion:
- Replacement of the product
- Store credit
- Partial or full refund (in exceptional cases)
4. Cancellations
- Orders may be canceled at least 24 hours before the scheduled delivery time for a full refund
- Cancellations made less than 24 hours before delivery may:
- Not be eligible for a refund, or
- Be subject to a cancellation fee
- Orders that are already prepared or dispatched cannot be canceled
5. Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect address provided
- Recipient unavailable
- No response from recipient
Then:
- The order may be considered fulfilled
- Redelivery may be arranged at an additional cost
- Refunds will not be issued in such cases
6. Non-Refundable Situations
Refunds will not be issued for:
- Delays caused by external factors (traffic, weather, public holidays)
- Incorrect information provided by the customer
- Refusal by the recipient to accept the order
- Minor aesthetic differences from website images
7. Refund Processing
Where a refund is approved:
- Refunds will be processed via the original payment method
- Processing time may vary depending on your bank or payment provider
8. Contact Us
For any issues related to your order, please contact us:
Leyla Flowers
Operated by Special Moments FZE
Email: [Insert Email]
Phone: [Insert Phone Number]