Effective Date: [Insert Date]
Welcome to Leyla Flowers, operated under Special Moments FZE. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions.
Please read them carefully before using our services.
1. General Information
Leyla Flowers is a floral and gifting brand operated under Special Moments FZE, registered in the United Arab Emirates.
These Terms govern your use of our website and services, including all purchases made through our platform.
2. Orders & Acceptance
- All orders are subject to availability and acceptance
- Once an order is placed, you will receive a confirmation message
- We reserve the right to:
- Refuse or cancel any order
- Limit quantities
- Correct errors in pricing or product information
3. Pricing & Payment
- All prices are listed in AED (United Arab Emirates Dirhams)
- Prices are subject to change without prior notice
- Payment must be made in full at the time of placing the order
We accept payments via secure third-party payment providers.
4. Product Description & Variations
- We strive to ensure all product descriptions and images are accurate
- However, due to the nature of fresh flowers:
- Colors, sizes, and arrangements may vary
- Substitutions may be made based on availability
Any substitutions will be of equal or higher value and maintain the overall design concept.
5. Delivery
- Delivery is subject to the terms outlined in our Delivery Policy
- Customers are responsible for providing accurate delivery details
- We are not liable for delays caused by:
- Incorrect information
- Recipient unavailability
- External factors beyond our control
6. Cancellations & Refunds
- All cancellations and refunds are governed by our Refunds & Returns Policy
- By placing an order, you agree to these terms
7. Custom & Event Orders
For custom, bulk, or event-related orders:
- A deposit may be required
- Once production has started, cancellations may not be permitted
- Final designs are considered approved once confirmed by the customer
Additional terms may apply depending on the nature of the order.
8. Use of Website
By using our website, you agree:
- Not to misuse or interfere with the website functionality
- Not to attempt unauthorized access to our systems
- To provide accurate and truthful information
We reserve the right to restrict or terminate access if misuse is detected.
9. Intellectual Property
All content on this website, including:
- Images
- Text
- Designs
- Branding
is the property of Leyla Flowers / Special Moments FZE and may not be used, reproduced, or distributed without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law:
- Leyla Flowers shall not be liable for:
- Indirect or incidental damages
- Losses resulting from delivery delays
- Variations in product appearance
Our total liability shall not exceed the value of the order placed.
11. Privacy
Your use of our website is also governed by our Privacy Policy.
12. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates.
Any disputes arising shall be subject to the jurisdiction of UAE courts.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on this page.
14. Contact Us
For any inquiries regarding these Terms & Conditions, please contact us:
Leyla Flowers
Operated by Special Moments FZE
Email: [Insert Email]
Phone: [Insert Phone Number]